Questions or feedback about your order? Please contact us:
EST 8AM - 4:30PM Monday - Friday
336.698.0951
help@quickcolorsolutions.com
Your order is being created just for you! We anticipate it will be ready to ship within 5-7 business days. Let us know if you need your order sooner by contacting us.
Frequently Asked Questions
Ordering, Balances & Account Access
Q: How do I access my account on the staff apparel site?
A: You’ll receive a unique login via your PDGA email. Once logged in, you will see your available annual credit and can begin shopping right away.
Q: What is the annual credit amount?
A: Each staff member is allocated $250 per calendar year. This credit is automatically applied to your account and will update as purchases are made.
Q: Can I pay out of pocket if I want something beyond my credit?
A: Yes! You may cover any cost beyond your PDGA-provided balance with a personal payment method at checkout.
Q: How do I know how much credit I have?
A: Your staff apparel credit is displayed in your account dashboard. If you're unsure of your current balance or if you think something is missing, please contact
Q: Can I save part of my credit for later?
A: Yes, you may choose to save your credit and use a personal payment method instead. However, any unused credit will not roll over into the next year.
Q: What happens after I place my order?
A: Once you check out, your order will be processed and shipped directly to your selected address. The items you order will be produced and then shipped. This typically takes 7–10 business days after you place your order.
Q: What happens after I place my order?
A: Once you check out, you will receive an order confirmation email with a summary of your order. Your order will be produced and shipped directly to your selected address. Q: What happens if I accidentally place an order with the wrong item? Example, after placing my order I realized that I selected the wrong color garment. As soon as you realize the error, please contact csr@quickcolorsolutions.com and/or call 336 698 0951.
Q: Can I place an order at any time or do I need to submit my order during business hours?
A: Orders can be submitted at any time.
Sizing & Fit
Q: How do I know what size to order?
A: Each product page includes a sizing chart provided by the manufacturer. We recommend reviewing these charts before purchasing, especially if it’s your first order.
Q: Can I try anything on before ordering?
A: At this time, we do not offer a fitting option. If you're unsure about a fit, you may wish to size up or consult with a colleague who has ordered the same item.
Shipping & Delivery
Q: When will I receive my order?
A: Orders are typically produced and then shipped within 7–10 business days, though shipping times may vary depending on inventory availability and location.
Q: Where will my items be shipped?
A: You’ll be prompted to enter a shipping address at checkout. Most staff members choose to ship items to their home address.
Q: Can I save addresses to my account?
A: Yes. You can save an address at checkout or, you can manage your address book under your account.
Q: Can I save multiple addresses?
A: Yes, you can save multiple addresses. The system will save all addresses.
Q: Will I receive tracking information for my order?
A: Yes. You will receive an email with tracking when your order has shipped.
Q: Who is responsible for shipping costs?
A: Each individual is responsible for the cost of shipping.
Q: Can my store credit be applied to my shipping costs?
Yes, but you can choose. If you want to apply part of your order to your available credit and pay part with your credit card, then you can do this, or use all of your available credit for payment.
Q: Can I ship items internationally?
A: Yes.
Returns & Exchanges
Q: What if I ordered the wrong size? Can I exchange it?
A: You can exchange the item, but there will be an added cost to return the item to us and then we can reship the correct size. Please consult the sizing chart for each item and measure yourself so that you avoid any issues if at all possible!
Q: What should I do if I receive a damaged or incorrect item?
A: If you have any issues with your order, please contact csr@quickcolorsolutions.com
Q: What if something’s wrong with the item I received?
A: Please contact csr@quickcolorsolutions.com and we will take care of it
Q: What’s the process if I need to return an item?
A: To return an item, please ship it to:
Quick Color Solutions Inc.
829 Knox Rd
Mc Leansville, NC 27301
Make sure you put your order number in the box along with your name and address. Once the item is received, we will credit your account. If you wish to have the item replaced with something else, please let us know. We will need to return your item, refund your balance to your account in order for you to purchase another item using your store credit.
Q: What if I don’t receive my order? Who do I contact?
A: All orders are accompanied by tracking. If you have any issue with your tracking, please contact csr@quickcolorsolutions.com. We will process a claim through the shipper.
Other Questions
Q: Can I request a specific item that isn’t listed on the site?
A: Sure! Send us your request and we will look into it and let you know once we have discussed and gotten an approval from PDGA.
Q: Who do I contact if I have trouble logging in or checking out?
A: Please email csr@quickcolorsolutions.com and someone from our team will assist you.
Q: Who is eligible to order from the staff apparel site?
A: All current PDGA staff are eligible to place orders.
Q: Can I order items for friends or family?
A: The apparel site is intended for PDGA staff use only. Orders should be limited to your own gear needs as part of your official role.
Q: Can I share my credit with another Staff member?
A: No. Balances are individual and they expire within 12 months.
